Privacy Policy For The Language Lock In

Last Updated: March 19th, 2026

‍

Language Lock In respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Service”).

This policy is designed to comply with applicable U.S. laws and the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).

‍

1. Who We Are

Language Lock In is operated by a company incorporated in the United States.

We act as the data controller for personal data collected through our Service.

Contact:support@languagelockin.com

‍

2. Personal Data We Collect

We collect the following categories of personal data:

A. Information You Provide

  • Name
  • Email address
  • Phone number (if provided)
  • Account login credentials
  • Communications with us (support, messages)

B. Account & Product Data

  • Language level and progress (e.g., belt levels)
  • Lesson attendance and participation
  • Class history
  • Notes, messages, or submissions within the app

C. Payment Information

  • Billing details (processed via third-party providers)
  • Transaction history
  • We do not store full card details

D. Technical & Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and interactions
  • Time spent in the app
  • Referral sources

E. Cookies & Tracking Data

We use cookies and similar technologies on our website, and we may collect usage and interaction data within our application to operate and improve the Service. Cookies we may use:

  • Analytics cookies
  • Marketing and advertising identifiers
  • Session and functionality cookies

‍

3. Legal Bases for Processing (EEA Users)

If you are located in the EEA, we process your personal data under the following legal bases:

Contractual Necessity

  • Creating and managing your account
  • Delivering lessons and platform functionality
  • Processing payments

Legitimate Interests

  • Improving our Service
  • Analyzing usage and performance
  • Preventing fraud and abuse

Consent

  • Sending marketing communications
  • Using non-essential cookies (analytics, advertising)
  • Running remarketing campaigns (e.g., Meta ads)

You may withdraw consent at any time.

‍

4. How We Use Your Data

We use your information to:

  • Provide and operate the Service
  • Personalize your learning experience
  • Track progress and performance
  • Process payments and manage subscriptions
  • Communicate with you (service updates, support)
  • Send marketing communications (with consent)
  • Analyze usage and improve our product
  • Prevent fraud, abuse, or security issues

‍

5. Sharing of Personal Data

We do not sell your personal data.

We share data with trusted third-party processors necessary to operate our business, including:

  • Payment processors (e.g., Stripe)
  • Hosting and infrastructure providers
  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (e.g., Meta/Facebook)
  • Email and communication tools

All third parties process data under contractual obligations and applicable data protection laws.

‍

6. International Data Transfers

As a U.S.-based company, we may transfer personal data outside the European Economic Area (EEA), including to the United States.

When we do so, we rely on safeguards implemented by our service providers, including Standard Contractual Clauses (SCCs) and recognized data transfer frameworks where applicable.

‍

7. Data Retention

We retain personal data while your account is active and as needed to provide the Service.

If your account becomes inactive or you stop using the Service, we may retain your data, including account information, learning progress, and transaction history, unless you request deletion.

We retain this information to:

  • Maintain service records
  • Support customer inquiries
  • Comply with legal and financial obligations
  • Prevent fraud or abuse

If you request deletion of your personal data, we will delete or anonymize your information, except where we are required to retain it for legal or regulatory reasons.

‍

8. Your Rights (EEA Users)

If you are located in the EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Receive a copy of your data (data portability)
  • Withdraw consent at any time

To exercise these rights, contact:support@languagelockin.com

You also have the right to lodge a complaint with your local data protection authority.

‍

9. Cookies & Tracking

We use cookies and similar technologies to:

  • Operate the Service
  • Analyze usage
  • Run advertising and remarketing campaigns

We use a consent-based cookie system for non-essential cookies.
You may accept or reject these cookies via our cookie banner.

‍

10. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Encryption in transit (HTTPS)
  • Secure authentication practices
  • Access controls
  • Limiting internal access to personal data

However, no system is completely secure.

‍

11. Children’s Privacy

Our Service is not intended for individuals under the age of 16 in the EEA (or under 13 in the U.S.).

We do not knowingly collect personal data from children.

‍

12. Changes to This Policy

We may update this Privacy Policy from time to time.
We will notify users of material changes by updating the “Last updated” date or through the Service.

‍

13. Contact

If you have questions about this Privacy Policy or your data:support@languagelockin.com

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
DenyAccept