Privacy Policy For The Language Lock In
Last Updated: June 18th, 2026
Language Lock In respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Service”).
This policy is designed to comply with applicable U.S. laws and the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).
1. Who We Are
Language Lock In is operated by a company incorporated in the United States.
We act as the data controller for personal data collected through our Service.
Contact:
2. Personal Data We Collect
We collect the following categories of personal data:
A. Information You Provide
- Name
- Email address
- Phone number (if provided)
- Account login credentials
- Communications with us (support, messages)
B. Account & Product Data
- Language level and progress (e.g., belt levels)
- Lesson attendance and participation
- Class history
- Notes, messages, or submissions within the app
C. Payment Information
- Billing details (processed via third-party providers)
- Transaction history
- We do not store full card details
D. Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and interactions
- Time spent in the app
- Referral sources
E. Cookies & Tracking Data
We use cookies and similar technologies on our website, and we may collect usage and interaction data within our application to operate and improve the Service. Cookies we may use:
- Analytics cookies
- Marketing and advertising identifiers
- Session and functionality cookies
F. Communications Data
Communications with us, such as support requests, messages, calls, and other interactions:
- Messages, emails, support requests, and other communications you send to us
- Recordings of language classes or lessons, where available, to support your learning, help you review sessions, and improve teaching quality
- Phone call recordings with our team, where applicable
- Audio or video recordings of language level assessments
- Voice messages you leave us
- Call metadata, such as phone numbers, date, time, duration, direction, and call outcome
- Notes, transcripts, summaries, or follow-up information created from these interactions
We use communications data to provide the Service, support members, manage onboarding and customer relationships, improve lesson and support quality, train our team, maintain accurate records, and resolve questions, complaints, or disputes.
3. Legal Bases for Processing (EEA Users)
If you are located in the EEA, we process your personal data under the following legal bases:
Contractual Necessity
- Creating and managing your account
- Delivering lessons and platform functionality
- Processing payments
Legitimate Interests
- Improving our Service
- Analyzing usage and performance
- Preventing fraud and abuse
- Managing customer relationships, support, onboarding, and follow-up
- Training our team and improving lesson, sales, and support quality
- Maintaining accurate records of our interactions with you
- Resolving questions, complaints, or disputes
Consent
- Sending marketing communications
- Using non-essential cookies (analytics, advertising)
- Running remarketing campaigns (e.g., Meta ads)
You may withdraw consent at any time.
4. How We Use Your Data
We use your information to:
- Provide and operate the Service
- Personalize your learning experience
- Track progress and performance
- Process payments and manage subscriptions
- Communicate with you, respond to inquiries, provide support, and assist with onboarding
- Follow up on applications, purchases, lessons, or customer requests
- Maintain accurate records of our interactions with you
- Train our team and improve lesson, sales, and support quality
- Send marketing communications, with consent where required
- Analyze usage and improve our product
- Prevent fraud, abuse, or security issues
- Resolve questions, complaints, or disputes
- Generate summaries and insights to help our team serve you
5. Sharing of Personal Data
We do not sell your personal data.
We share data with trusted third-party processors necessary to operate our business, including:
- Payment processors, such as Stripe
- Hosting and infrastructure providers
- Analytics providers, such as Google Analytics
- Advertising platforms, such as Meta/Facebook
- Email, phone, SMS, voicemail, transcription, customer support, and communication tools
- Telephony providers, such as Telnyx
- Cloud storage providers, such as Google Cloud
- AI language models to generate summaries and insights
All third parties process data under contractual obligations and applicable data protection laws.
6. International Data Transfers
As a U.S.-based company, we may transfer personal data outside the European Economic Area (EEA), including to the United States.
When we do so, we rely on safeguards implemented by our service providers, including Standard Contractual Clauses (SCCs) and recognized data transfer frameworks where applicable.
7. Data Retention
We retain personal data while your account is active and as needed to provide the Service.
If your account becomes inactive or you stop using the Service, we may retain your data, including account information, learning progress, and transaction history, unless you request deletion.
We retain this information to:
- Maintain service records
- Support customer inquiries
- Comply with legal and financial obligations
- Prevent fraud or abuse
If you request deletion of your personal data, we will delete or anonymize your information, except where we are required to retain it for legal or regulatory reasons.
8. Your Rights (EEA Users)
If you are located in the EEA, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Receive a copy of your data (data portability)
- Withdraw consent at any time
To exercise these rights, contact:
You also have the right to lodge a complaint with your local data protection authority.
9. Cookies & Tracking
We use cookies and similar technologies to:
- Operate the Service
- Analyze usage
- Run advertising and remarketing campaigns
We use a consent-based cookie system for non-essential cookies.
You may accept or reject these cookies via our cookie banner.
10. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- Encryption in transit (HTTPS)
- Secure authentication practices
- Access controls
- Limiting internal access to personal data to authorized team members who need it for business operations
However, no system is completely secure.
11. Children’s Privacy
Our Service is not intended for individuals under the age of 16 in the EEA (or under 13 in the U.S.).
We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of material changes by updating the “Last updated” date or through the Service.
13. Contact
If you have questions about this Privacy Policy or your data:
