1. PAYMENT TERMS
All payments made to The Language Lock-In Limited are final and non-refundable except as expressly provided in these Terms and Conditions.
2. REFUND POLICY
Full refunds will be issued only if an event is canceled by The Company. In all other circumstances, all payments are non-refundable. The Company will not be responsible for any other losses incurred by the Customer due to the cancellation of the event.
3. SICKNESS POLICY
If a Customer cannot attend an event due to sickness, a gift voucher, valid for the same price as the original payment, will be issued. This voucher can be used for admission to the next event, subject to availability. No monetary refunds will be provided in case of sickness.
4. LIMITATION OF LIABILITY
The Company cannot be held responsible for any losses, damages or inconvenience due to delay or changes in schedules, overbooking, default of service providers, sickness, weather, strikes, war, quarantine, or other causes. The Customer acknowledges that they have read this agreement, understood it, and agreed to be bound by its terms and conditions
1. PAYMENT TERMS
All payments made to The Language Lock-In Limited for the Language Gym service are final and non-refundable.
2. CANCELLATION POLICY
In the event a member would like to cancel their Language Gym subscription, an email requesting to do so should be sent to support@languagelockin.com at least 14 days prior to the requested cancellation date. Upon cancellation of service, the member will not be billed again.
3. LANGUAGE LEVEL
If a member's language level is not high enough to engage with the classes and contribute to the learning environment, the member's subscription may be paused or canceled to ensure the quality of the class environment for other learners. However, learners at any level may purchase 1-1 language lessons.
1. DEPOSIT & COMPLETION
A deposit is required to join. Complete 30 group classes in 6 weeks to get your deposit back—either as a refund or class credit (your choice). You must notify us within 7 days of completing; otherwise, credit is applied by default.
2. NON COMPLETION
If a member does not complete 30 classes within 6 weeks, the deposit is forfeited—no refund or credit will be issued.
3. LANGUAGE LEVEL
If a member's language level is not high enough to engage with the classes and contribute to the learning environment, the member's subscription may be paused or canceled to ensure the quality of the class environment for other learners. However, learners at any level may purchase 1-1 language lessons.
4. FAIR USE & SUPPORT
Classes must be attended live and in full. Misuse or disruptive behavior may result in removal without refund. For help or to claim your refund/credit, email support@languagelockin.com